Whether you are in manufacturing, retail, marketing, healthcare, or business, artificial intelligence and automation practices are starting to shift the way industries operate. A Deloitte study recently found that over 50% of organizations are planning on incorporating the use of AI and automation technologies in 2023. While many top executives are worried about the risks of AI usage, other high-achieving organizations are adopting new tech-savvy operational processes. A survey of Global 500 companies found that leaders choosing to invest in AI and automation business tools and software solutions expect to see significant growth within the next few years. How business practices are expected to change in the new year as artificial intelligence and ... [ ] automation continues to transform business operations.

While my area of expertise is customer service and experience, these predictions are applicable to ... [ ] all areas of business. Last week, I shared the first five of 10 predictions for what 2021 will bring. While my area of expertise is customer service and experience, these predictions are applicable to all areas of business. After all, every business was forced to adapt and adopt new policies and technologies, including increased AI, as a result of the Covid-19 pandemic. AI (Artificial Intelligence) continues to improve, along with capabilities we never imagined just a few years ago.

Forrester recently held their 2017 Digital Transformation conference in Chicago and Liferay was there to hear from companies around the world who are embracing digital transformation, as well as to provide some insight of our own. Businesses everywhere are in the process of embracing digital transformation. However, many are looking to the future and the continuing changes it may bring to their industries. Forrester analysts and business representatives from all manner of industries provided insight into continuing digital business developments and what they may mean for every company in the years to come. The following three predictions for the future of business are rooted in advancements happening today and will be essential in how businesses are run in the future.